Privacy Policy

Council Compass ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Council Compass is the data controller responsible for your personal data. If you have questions about this policy or our data practices, contact us at gianluca@councilcompass.com.

Information you provide:

• Contact information: name, email address, organisation, job role when you request a demo or contact us
• Communications: messages you send us through our contact form

Information collected automatically:

• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website

• To respond to your enquiries and demo requests
• To send you information about our services (with your consent)
• To improve our website and services
• To comply with legal obligations

• Consent: when you submit a contact form with explicit consent
• Legitimate interests: to improve our services and respond to enquiries
• Legal obligation: when required by law

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact form submissions and lead data are retained for up to 24 months, after which they are automatically deleted.

Your data is stored securely within the European Union using Google Cloud Platform (Firestore) with industry-standard encryption. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Under UK GDPR, you have the right to:

• Access: request a copy of your personal data
• Rectification: request correction of inaccurate data
• Erasure: request deletion of your data ("right to be forgotten")
• Restriction: request limited processing of your data
• Portability: receive your data in a portable format
• Object: object to processing based on legitimate interests
• Withdraw consent: withdraw consent at any time

To exercise any of these rights, contact us at gianluca@councilcompass.com. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

We use the following third-party services:

• Google Cloud Platform (Firestore): data storage (EU region)
• Resend: email delivery service

These providers are contractually bound to protect your data and process it only on our behalf.

Our website uses only essential cookies required for the website to function. We do not use tracking or advertising cookies. For more details, see our Terms of Service.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated "Last updated" date.

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

Email: gianluca@councilcompass.com